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  1. I have an older HARD unit that needs service. What do I do?

#1 - I have an older HARD unit that needs service. What do I do?
Download the H.A.R.D. Troubleshooting Guide (PDF file) and go through the steps in it. If you are unable to resolve the problem yourself, the guide has a sheet to fill out and return to the manufacturer with the H.A.R.D. unit to be repaired.